Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to deliver your orders quickly and safely. Below you will find the details of our shipping policy.
1. Shipping Locations
We currently ship to the United Kingdom.
2. Processing Time
- All orders are processed within 3 business days (excluding weekends and holidays).
- Orders placed after 7pm will be processed the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Rates & Delivery Times
We offer the following shipping options for UK-based orders:
-
Standard Shipping (Orders £5.00–£30.00):
Delivery time: 2 to 4 business days
Shipping cost: £3.00 -
Standard Shipping (Orders £30.00–£100.00):
Delivery time: 2 to 4 business days
Shipping cost: £6.00
4. Shipping Partners
We partner with trusted carriers to ensure the timely and secure delivery of your order. All orders are shipped via Evri or Royal Mail.
5. Order Tracking
Once your order has been shipped, you will receive an email notification with tracking details to follow your order's progress.
6. Address Accuracy
Please double-check the accuracy of your shipping address when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to modify your shipping address, please contact us immediately after placing the order.
7. Lost or Damaged Orders
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will assist you with any issues and work with the shipping carrier to resolve them.
8. Returns & Exchanges
We want you to be completely satisfied with your purchase. Please see our [Return & Exchange Policy] for details on how to return or exchange items.
9. Contact Us
If you have any questions or concerns about shipping, feel free to reach out to us at rinseandrollsoap@hotmail.com. We’re here to assist you!